The rise of the digital customer

first_imgRetail FI’s have a tremendous opportunity to capture new value and drive their own disruption through digitization.  With the right technology investments, financial institutions can streamline operations and compliance, while offering customers the real-time financial advice and convenience they increasingly expect.  The problem is that most FI’s aren’t ready to invest in the technology needed to support these needs.Imagine a banking experience so compelling that customers simply can’t look away. A financial institution with personalized interactions and advice available anywhere, anytime on mobile devices. Branches that blend video, interactive touch screens, and data-empowered associates for a new dimension in convenience and service.Digitization is not an option for the banking industry, rather it is inevitable because every industry is being digitized and the banking sector is no exception.Some of the top benefits of digitization are:Productivity will be increased as technology reduces human error.Convenience will result in an increased number of customers.The rural and urban gap will be bridged.Increased analytics will provide FI’s with the information needed to improve and respond to their process.Using digital technology to build a boundary-less FI’s will require strategic partnerships. A customers’ need to spend, transfer, and money in a secure environment remains unchanged; however, their behaviors are changing radically. Customers are looking for their interactions with their FI to be effortless.   They are increasingly comfortable using the internet to seek advice and gather product and service information before stepping foot in a branch. They expect to be able to choose the channel most convenient for them—whether that’s a branch office, browsing the FI’s website or using a video-enhanced call center—and they will insist that all channels work together harmoniously. They expect all of the companies they do business with (including their FIs’) to know them as individuals, anticipate their needs and actively involve them in coming up with tailored solutions.Unless a digital strategy becomes a top priority that is pushed by a FI’s senior management, it will easily lose momentum. To build a roadmap for digitization, you need a clear sense of the potential value of specific investments that create digital business capabilities.  Incumbents only have a short period to adjust to new technology or they risk becoming obsolete. 91SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Christina Camacho Christina Camacho is the Founder and CEO of Ivy Lender. Christina spent her banking career working with SME businesses as well as Fortune 500 companies at the top Financial Institutions … Web: Detailslast_img read more

“Stop the comedy and fight well”- Nii Lante Vanderpuye tells Gameboy Tagoe

first_imgMember of Parliament for Odododidoo Constituency, Edwin Nii Lante Vanderpuye, has advised Emmanuel “Gameboy” Tagoe to eliminate the shenanigans he usually gets involved in and stay focused during bouts if he will be a world star.Tagoe became the new International Boxing Federation International (IBF) and World Boxing Organisation (WBO) Global Lightweight title holder after he defeated Vyacheslav Gusev on February 25 in Accra.Tagoe is relocating to the United States after signing  a 3-year promotional deal with Lou DiBella’s DiBella Promotions and he is expected to get more opportunities at capturing the major boxing crowns in the lightweight division.However, Hon. Nii Lante Vanderpuye, who is a former Sports Minister, believes the big time may elude Tagoe if he does not walk away from excessive showboating and complacency.“Gameboy Tagoe is my boy and so, I give him a lot of support. He is a very classy boxer but he is sometimes over confident. He thinks that he is unbeatable. He has lost once in his career and that should have been a lesson for him,” he said to Godfred Akoto Boafo on Citi TV’s current affairs programme, Face To Face.He continued:“He enters the ring and sees his opponents as people has can toy with but I have told him to be careful in his weight class. There are tough South American and Asian boxers in there and he needs to be more serious.Tagoe has quick hands. He is intelligent and smart but he does not have the punching power that is needed. So, what he needs to do is let his hands always work. He has to reduce comedy and focus. People need to fear him for his work in the ring.”Tagoe heads to America with a fight record of 30 wins, 1 loss with 14 knockouts with his latest victory being a 120-107, 118 – 109, 119 – 108 over Gusev at the Bukom Boxing Arena. –By: Nathan Quao/ read more